Within a few months of deployment, eG Enterprise became a go-to solution for Citrix monitoring at DACHSER. Mainusch.ĮG Enterprise web console in use at DACHSER "We chose eG Enterprise because of its detailed monitoring and reporting capabilities for Citrix," said Mr. This coupled with the out-of-the-box thresholds, auto-baselines and a wealth of monitoring templates and reports, convinced the team at DACHSER and made them purchase eG Enterprise for monitoring their large Citrix environment. When created a test to diagnose the root cause of a production issue that we were trying to solve, only eG Enterprise could detect the cause of failure," said Michael Mainusch, Team Leader, Application Services at DACHSER.īuilt with the intelligence to automatically understand dependencies between disparate IT components, eG Enterprise automatically correlates performance metrics across the environment and pinpoints the root cause. "We tested multiple monitoring solutions in parallel to see which one was effective. A live demonstration of the eG Enterprise suite convinced them to start with a pilot deployment in their infrastructure. DACHSER's Citrix team was introduced to eG Innovations at a tradeshow. Given the heterogeneous nature of their infrastructure and the number of different stakeholders, having a single correlated view of the entire service delivery chain was a must for DACHSER.ĮG Enterprise Provides End-to-End Performance Visibility for the Entire Citrix Delivery EnvironmentĭACHSER considered various monitoring tools but most of these either covered only a portion of the infrastructure or did not go deep enough into the performance of Citrix. They needed to go beyond the Citrix stack and monitor backend applications and infrastructure including HP-UX systems, Oracle and SQL database servers - and Citrix Director did not fit their need. The Application Services team at DACHSER were also interested in performance monitoring. From a quick analysis of Citrix Director's capabilities, DACHSER's Citrix team determined that it did not have the end-to-end monitoring capabilities that they needed to have to detect and resolve issues proactively. Furthermore, to access the full feature set of Citrix Director, DACHSER were required to upgrade to Citrix Platinum (now called Citrix Premium) licensing. Citrix Director, the built-in monitoring tool in Citrix 7.x did not have the same capabilities as Citrix EdgeSight. Until ver 6.5, the Citrix administrators were using Citrix EdgeSight to troubleshoot any Citrix issues that would come up, but Citrix EdgeSight was no longer available in the new 7.15 release. In early 2017, the version of Citrix XenApp in use at DACHSER, ver 6.5, was on a path to end of life (EOL) and the Citrix administration team were looking to migrate to Citrix Virtual Apps and Desktops 7.15. The Citrix environment has 1000+ servers with over 800 XenApp servers, 220 Citrix XenServer hypervisors, and multiple PVS servers, Delivery Controllers, and NetScaler appliances. Application and desktop virtualization technologies from Citrix are being used to provide remote connectivity to more than 20,000 end users. End-user computing is a key technology used at DACHSER to deliver remote, on-the-go connectivity to their employees. To enable state-of-the-art logistics services, DACHSER relies on its IT systems. The Challenge: Citrix Migration and EOL of Citrix EdgeSight Some of the popular and far-reaching logistics networks that DACHSER operates are European Logistics, Food Logistics, Air & Sea Logistics, Rail Services, and Warehousing. Founded in 1930 and headquartered in Kempten, Germany, DACHSER has presence in 396 worldwide locations extending global transport and warehouse network to enable seamless supply chains in every corner of the world. KG is one of the world's leading logistics companies.
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